It’s that time again.  saleforce.com have added the ‘Coming in Summer 09′ tag and we’re looking through for the features we want and wondering where the ones we really need have gone to - multiple contacts on a single event, need we say more.

 Anyway, on the positive, here are the highlights:

• audit trail for config changes; essential for larger implementations with multiple system administrators
• formula fields using multi-picklist values and picklist values; a major limitation with using picklists will be lifted to enable users simpler data entry and still make the data available for downstream activities and analysis
• customisable campaign member table; ‘Campaigns’ can be customised to reflect the needs of event management, offline advertising and PR and multi-wave email marketing

Enabling these features addresses some of the stumbling blocks mid to large-size clients invariably encounter when managing across business units and markets, without having to resort to development and customisation which invariably becomes an ongoing support issue.

It continues to be an impressive point of difference that salesforce.com regularly responds to user feedback with these releases, and clients appreciate the fact that it comes with little or no traditional upgrade costs.  Whether it justifies the salesforce.com license premium depends upon how proactive the use and management of the solution is, especially in these cost-conscious times, but it is still an impressive feat to upgrade so many users with minimal disruption

Feel free to comment and suggest any other features which may benefit salesforce.com users.